Refund and Returns Policy

Introduction

At SkinBazaar, customer satisfaction is our priority. This Refund and Returns Policy outlines the conditions under which refunds or returns are processed for digital products purchased through our platform. By using SkinBazaar, you agree to this policy.

Refund Eligibility

1. Digital Goods

   • Due to the nature of digital goods, all sales on SkinBazaar are final. Refunds will not be provided for completed transactions unless required by applicable law.

2. Exceptions Refunds may be issued in the following cases:

   • The purchased skin was not delivered to your account.

   • The skin received is significantly different from its description on the platform.

   • There is a verified technical issue caused by SkinBazaar during the transaction.

Requesting a Refund

1. Timeframe

   • Refund requests must be submitted within 48 hours of the transaction.

2. Process

   • Contact our support team at info@skinbazaar.com with the following details:

     • Order ID

     • Description of the issue

     • Proof of payment

3. Verification

   • Our team will review your request and may require additional information or screenshots to verify the issue.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Buyer’s remorse or change of mind after the purchase.

• Misuse or unauthorized use of the purchased skin.

• Issues caused by third-party software or account bans unrelated to SkinBazaar.

Returns Policy

1. Digital Products

   • Returns are not applicable to digital goods, as they are transferred immediately upon purchase.

2. Resale Option

   • If you are unsatisfied with a purchase, you may list the item for resale on SkinBazaar in accordance with our platform rules.

Dispute Resolution

In the event of a dispute, SkinBazaar will mediate between the buyer and seller to reach a resolution. SkinBazaar reserves the right to make the final decision on refund eligibility.

Changes to this Policy

SkinBazaar reserves the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with the “Last Updated” date.

Contact Us

If you have any questions or concerns about this policy, please contact us at info@skinbazaar.com.

Last Updated: [27.12.2024]